Shipping Policy
Introduction
We at [Seen Platform] strive to provide the best shopping experience for our customers. Our shipping policy includes all information related to the process of shipping products to ensure clarity and ease of handling
We cooperate with reliable shipping companies to ensure that your orders arrive safely and on time.
The shipping companies we deal with include Emirates Post
Shipping Costs
-Domestic Shipping: Shipping costs are calculated based on the weight and size of the order and the location of the buyer
-International Shipping: not available at the moment
Delivery Times
-Domestic Shipping: Orders are delivered within two to five business days this period is an approximate period and it may updated sometimes be advice that this policy are subject to future amendment.
In case of any delays, the merchant can contact the shipping company directly via the contact information below and give them the shipment number or send an email with the shipment number, and please be aware that Seen platform is not responsible for this
600513333
cs@emx.ae
crm@emiratespost.ae
custservice@emiratespost.ae
- During peak times, celebrations, festivals, holidays, events and official holidays, some delays sometimes occur, and Seen is not responsible for this.
- In the event of any damage to the product through shipping, please note that Seen is not responsible for this.
-Shipping Companies we collaborate with reliable shipping companies to ensure your orders arrive safely and on time. Our shipping partners include: [Emirates Post].
Shipment Tracking
The buyer or merchant can track the shipment by entering the website:
https://www.emx.ae/
Enter the shipment number and track it
Returns and Exchanges
If the product arrives broken, damaged, or does not conform to the specifications and standards displayed in the platform to the buyer.
Seen Platform disclaims its responsibility for this, and you can contact the merchant in case the product does not conform to the specifications and standards displayed in the platform or the shipping company in case the product arrives damaged or broken due to shipping.
Update Policies
Our business is constantly changing, so our Terms, Conditions and Policies may be affected and need to be changed accordingly. We will post the current version of these Terms, Conditions and Policies on the Site and they will remain in effect from the time they are posted on the Site or as otherwise determined by us as the effective date.
We may send periodic email reminders of our terms and conditions, but you should check our website frequently for the latest changes.
You should check the terms and conditions regularly. Your continued use of the Site following any changes constitutes your acceptance of these Terms and Conditions as amended
Contact Us
If you have any inquiries related to your data on the site, please contact us via email or mobile phone: and provide us with an accurate description of your inquiries, and we will respond to them and process them within five working days.
Please contact us during the company’s working hours, which are from 9 am to 5 pm
Except for Fridays and Saturdays, which are an official holiday
00971562335355
Abu Dhabi - Najdah st – ALKHAZNAH Tower – 16 floor